Subscriptions & Billing

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  1. Do all plans offer a trial period?
  2. What happens when my trial period expires?
  3. What does the Basic plan include?
  4. What does the Basic Plus plan include?
  5. What does the Pro Plan include?
  6. What does the customized plan include?
  7. Who can change a subscription plan?
  8. How do I change my current subscription plan?
  9. How is the cost of my subscription plan selected?
  10. Are taxes included in the subscription cost?
  11. How do I update or change my paying methods?
  12. How do I update my billing details?
  13. When can I change the duration of my plan?
  14. Will I be charged for deactivated users?
  15. Can I buy add-ons without having to depend on the agency?
  16. How to buy add-ons?
  17. How to buy add-ons for agents?
  18. How to buy more add-ons?
  19. How to buy more add-ons for agents?
  20. How to assign add-ons to an agent?
  21. How to renew the subscription of add-ons?
  22. How to renew the subscription of add-ons for agents?
  23. How to cancel the renewal of add-ons?
  24. How to remove add-ons from agents?
  25. How to cancel the renewal of add-ons for agents?
  26. How to change the frequency of payment?
  27. What are my payment options?
  28. What happens if my payments fails?
  29. How do I access my payment receipts?
  30. How do I complete my account payment details?
  31. What is TravelContact's cancelation policy?
  32. How do I cancel a subscription plan?

 

1. Do all plans offer a trial period?

Yes, all plans start with a 1-month trial period.

 

2. What happens when my trial period expires?

You will be asked to update to our billing plan. If you choose not to update, you will no longer have access to our platform.

3. What does the Basic plan include?

  • Clients Module
  • Suppliers Module
  • Administrative Module

4. What does the Basic Plus plan include?

  • Clients Module
  • Trips Module
  • Suppliers Module
  • Administrative Module

 

5. What does the Pro Plan include?

  • Clients Module + section personalization
  • Trips + Billing Module
  • Suppliers Module
  • Reports Module
  • Administrative Module

6. What does the customized plan include?

Each user can create their own plan by using Add-Ons. Individual billing available

7. Who can change a subscription plan?

Only the users with an administrative account can change a subscription plan.

8. How do I change my current subscription plan?

Only for Admin

  1. Click on the box with your name, located in the upper right corner of the screen.
  2. Click on Agency Administration. A new tab will open where your Billing information is.
  3. Enter the Billing section and locate the options that you have available to change the plan.
  4. Click on Update to choose the new plan of your preference.
  5. Select the frequency of payment: Monthly or Annual Invoicing. You can also add Add-Ons to your plan.
  6. To finish the process click on Confirm.

9. How is the cost of my subscription plan selected?

Only for Admin

The cost is determined automatically by the platform depending on the number of users registered in your agency. The amount or cost given per user can vary according to the number of users.

10. Are taxes included in the subscription cost?

No, taxes will be applied to the subscription cost.

11. How do I update or change my paying methods?

Only for Admin

  1. Locate the box with your name in the upper right corner of the screen.
  2. Click on Agency Administration. A new tab will open where your Billing information is.
  3. Enter the Billing section and then click View Detail.
  4. Under Payment Methods you can change or add a new credit/debit card, providing the required information.
  5. To finish the process click on Add.

12. How do I update my billing details?

Only for Admin

  1. Click on the box with your name, located in the upper right corner of the screen.
  2. Click on Agency Administration. A new tab will open where your Billing information is.
  3. Enter the Billing Section and then click on Edit. You will be able to change your Account Information, Billing Addresses, Payment Methods and access your Billing History.

13. When can I change the duration of my plan?

Your plan will be billed at the beginning of the chosen period. When the current month or year of your plan ends, you can change the duration of the plan.

14. Will I be charged for deactivated users?

No, you will only be charged for active users.

15. Can I buy add-ons without having to depend on the agency?

Yes, depending on the base plan selected by the agency you will have available a list of add-ons which you can buy on your own and billing and payment can be done from your user profile.

16. How to buy add-ons?

  1. Locate the box with your name in the upper right corner of the screen and click on My Profile.
  2. Enter the Billing section and the Current Plan Information and the Add-ons that you have available as a consulting user will appear.
  3. Select all you want to buy and then click on Next.
  4. You must indicate the frequency of payment: Monthly invoicing or annual invoicing and click on Finish Order.
  5. A new window will open where you will see a summary of all the selected add-ons with their respective costs, click on Continue to Pay and add your billing information.
  6. Then click on Pay and Subscribe.

Note: Some Add-Ons depend on other add-ons before they can be enabled.

17. How to buy add-ons for agents?

  1. Locate the box with your name in the upper right corner of the screen.
  2. Click on Agency Administration, a new tab will open where you will find the Subscription and Billing section.
  3. Go to the Manage Add-Ons option and here you will find all the additional ones that you can add to your base plan, previously selected.
  4. To add an add-on to your plan, click on Select and enter the desired amount.
  5. Then click Next and a summary of the requested will appear where you can verify or edit the information.
  6. To finish click on Confirm.

18. How to buy more add-ons?

  1. Locate the box with your name in the upper right corner of the screen and click on My Profile.
  2. Go to the Administer Add-ons section and the information of the Add-ons that you currently have active will appear.
  3. Select all the additional add-ons you want to buy and then click Next.
  4. In this new screen, you will see a summary of all the selected add-ons with their respective costs.
  5. Then click on Finish Order to pay.

Note: Some add-ons depend on other add-ons before they can be enabled.

19. How to buy more add-ons for agents?

  1. Locate the box with your name in the upper right corner of the screen.
  2. Click on Agency Administration, a new tab will open where you will find the Subscription and Billing section.
  3. Enter the option Manage Add-Ons and here you will find a summary of all the additional purchased.
  4. To add more add-ons click on the + button located on the right of the screen, a new window will open where you should indicate the desired amount.
  5. Then click on Next to see the summary of the request.
  6. To finish click on Pay.

Note: The renewal of the subscription will be modified immediately and the pro-rated amount indicated above will be charged to your account instantly.

20. How to assign add-ons to an agent?

  1. Locate the box with your name in the upper right corner of the screen.
  2. Click on Agency Administration, a new tab will open where you will find the user management section.
  3. Enter the Users option, here you will find a list of all the agents that are added to the platform.
  4. Locate the agent to which you want to activate add-ons and click on the three points (...) located on the right side.
  5. Choose the option Select Add-Ons, a new window will open where you will see the summary of all available add-ons and you can enable or disable them according to your preference.
  6. Finally, click on the Confirm button.

Note: Some Add-Ons depend on other Add-Ons before they can be enabled.

21. How to renew the subscription of add-ons?

  1. Locate the box with your name in the upper right corner of the screen and click on My Profile.
  2. Enter the Manage Add-ons section and a summary of all active and canceled add-ons will appear.
  3. Select the add-on you wish to renew and finally click on the Renew button.

22. How to renew the subscription of add-ons for agents?

  1. Locate the box with your name in the upper right corner of the screen.
  2. Click on Agency Administration, a new tab will open where you will find the Subscription and Billing section.
  3. Go to the Manage Add-Ons option, here you will find a summary of all the additional purchased.
  4. Locate the add-on and finally click on the Renew button.

23. How to cancel the renewal of add-ons?

  1. Locate the box with your name in the upper right corner of the screen and click on My Profile.
  2. Go to the Manage Add-ons section and the information of the Add-ons that you currently have active will appear.
  3. Locate the add-on you wish to cancel and click on Cancel Renew.
  4. A window will open asking for confirmation. To finish click on Cancel Renewal.

24. How to remove add-ons from agents?

  1. Locate the box with your name in the upper right corner of the screen.
  2. Click on Agency Administration, a new tab will open where you will find the Subscription and Billing section.
  3. Go to the Manage Add-ons option, here you will find a summary of all the additional purchased.
  4. To remove add-ons click on the button - located on the right of the screen, a new window will open where you should indicate the desired amount.
  5. Then click on Next to see the summary of the request.
  6. To finish click on Confirm.

Note: The subscription will be modified immediately and the charges indicated above will be made in the next period.

25. How to cancel the renewal of add-ons for agents?

  1. Locate the box with your name in the upper right corner of the screen.
  2. Click on Agency Administration, a new tab will open where you will find the Subscription and Billing section.
  3. Go to the Manage Add-ons option, here you will find a summary of all the additional purchased.
  4. Locate the add-on you wish to cancel and click on Cancel Renew.
  5. A window will open asking for confirmation and finish click on Cancel Renewal.

26. How to change the frequency of payment?

  1. Locate the box with your name in the upper right corner of the screen.
  2. Click on Agency Administration, a new tab will open where you will find the subscription and billing section.
  3. Enter the Billing option and then click on Change Payment Frequency, this option is under the payment method.
  4. Then click on Next and a summary of the requested will appear.
  5. To finish click on Plan.

27. What are my payment options?

We accept credit or debit cards payments:

  • Visa
  • MasterCard
  • Discover
  • American Express.

28. What happens if my payments fails?

You will be notified via email that your payment was unsuccessful and we will try again the next day with your payment method on file. Take this time to update to a valid payment method. Otherwise you will have 1 more month of access to our platform, after which you will be permanently logged out.

29. How do I access my payment receipts?

Only for Admin

  1. Click on the box with your name, located in the upper right corner of the screen.
  2. Click on Agency Administration. A new tab will open where your Billing information is.
  3. Enter the Billing Section and then click on View Details. Your Billing History will be displayed where you can download all your payment receipts.

30. How do I complete my account payment details?

After you’ve selected the payment type for your agency. You will be prompted to complete all the details of the payment information.

31. What is TravelContact's cancelation policy?

You may change your subscription type or cancel your account at any time prior to the billing date. Once canceled, your account will remain active until the next billing cycle. At that point all of the features will be deactivated.

You may cancel a free trial at any time during the free trial period and incur no charge. All charges once made are non-refundable.

If you have questions or believe there has been an error on your account please contact info@travelcontact.com.

32. How do I cancel a subscription plan?

Only for Admin

  1. To cancel your plan, locate the box with your name in the upper right corner of the screen.
  2. Click on Agency Administration. A new tab will open where your billing information is.
  3. Enter the Billing Section and then click Cancel Renewal.

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