FAQ

What is the reminder module?
How is the reminder module made up?
How to send a reminder?
Can I edit a reminder?
How to Edit a Reminder?
If my client has more than one registered email, to which one will be sent the reminder?
When editing a reminder does the platform recognize the changes?
What plan should I have to be able to use the reminders module?
Can I see a history of all the reminders sent to my clients?
How long does it take for a reminder to get to the client ?
Can I send more than one reminder to the same client?
How to send a reminder to more than one client at once?
Can I send reminders to the clients of another agent of my own travel agency?
Can I know which and how many reminders I send to a client?
Is the Birthday reminder email received by the client the day it is sent or the exact day of his birthday?
Is the passport / visa expiration reminder email received by the client on the day it is sent or on the expiration date of the passport / visa?
Are the reminders only for the client’s main passport / visa or do you take into account all the passports / visas that are registered to that client in TravelContact?
Are the reminders only for the client’s main passport / visa or do you take into account all the passports / visas that are registered to that client in TravelContact?
How to send a mass email?
Can I send a Reminder to more than one client at once?
Can I resend a reminder?
What happens if a client has more than one email address?
From what email are reminders sent?
Where can I review a Reminder’s status?
What are the different types of reminders?
Can I access to the client profile from the reminders module?
What happens when my client renews his passport/visa after we have sent him the expiration reminder?
What is the History section within the reminders module?
Can I change the language of the default message for reminders?
If I already send a reminder to my client in a language, can I resend that same reminder in a different language?